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Client Access to Health Care Records & Complaint Information

Counseling Connections PLLC 

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Jean Marie Odom

Licensed Professional Counselor #78280

Registered Play Therapist #T7130

Nationally Certified Counselor #883825

Certified School Counselor (Texas)

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In accordance with House Bill 4224 and the Texas Health and Safety Code Section 181.105, Counseling Connections PLLC

provides the following information to assist clients and members of the public with the following:

  • Requesting access to health care records

  • Contacting the state licensing authority

  • Filing a consumer complaint

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How to Request Your Health Care Records

Current or former clients may submit requests of their counseling and mental health records maintained by Counseling Connections PLLC. Requests must be submitted in writing via email or in person with the following information: 

  • Client full legal name and date of birth​

  • Current phone number and/or email address

  • Description of records requested including dates if applicable 

  • Preferred method of delivery such as secure electronic delivery, mail, or in person pickup

  • Client signature and date

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Email- counselingconnections.therapy@gmail.com

In person- by appointment

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If records are requested on behalf of another individual, documentation verifying legal authority is required. Examples include guardianship documentation or medical power of attorney. Identity verification may be required to protect client privacy and confidentiality in accordance with applicable state and federal laws. 

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Licensing Authority Information

Counseling Connections PLLC is regulated by the Texas Behavioral Health Executive Council, the licensing authority for Licensed Professional Counselors in the State of Texas. Questions regarding licensure of professional regulation may be submitted through the Council's website:​

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http://bhec.texas.gov/contact-us/

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When submitting an inquiry, select Licensed Professional Counselor as the license type. 

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Filing a Consumer Complaint

Clients or members of the public who wish to file a consumer complaint may do so through the Texas Office of the Attorney General Consumer Protection Division. 

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Complaints may be submitted online at:

http://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

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Questions Regarding House Bill 4224

For questions related to House Bill 4224 or consumer access requirements under Texas law, Texas Health and Human Services may be contacted via email at- HCR_PRU@hhs.texas.gov

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